We find the hidden opportunities that can be difficult to resolve
We analyse pathway performance from first principles to find practical opportunities to better prevent, delay, and reduce need, and commission services more effectively.
The client has the means to meet growing demand at less cost, deliver efficiencies and protect fragile provider markets at the same time
“The work was conducted in a very professional and carefully considered manner, and was successful in identifying a number of ways to increase efficiency and reduce waste in the service through an analysis of tasks in terms of value adding and non-value adding activity. A co-production approach was used with staff in the service, which ensured both their input and buy-in to the process, which I feel was very successful in identifying ways to improve the service.”
Head of Operations – Lancashire Care Foundation Trust
We deliver the results, even when the change is complex
We marry your team’s experience and understanding of local circumstances with our unique delivery approach to deliver results sustainably, time after time.
“I have been working with Glenesk for the last seven months on a project redesign, restructure and implement our new service. I have been impressed with how they have worked together with us closely to not only analyse and make recommendations but to actually implement sustainable change.”
Brokerage Manager – Wiltshire Council
You get increased control of your services and an investment in your team
At the same time your team gets upskilled, giving you more control over future changes, delivered at less risk.
An Adult Social Care team in the South East of England had engaged an external provider to help them develop a strengths-based approach to Social Work practice. This demonstrated promising results and was well received by staff and service users, but the model had proved challenging to implement consistently and at scale. We worked with the local team to make the change stick by redesigning core processes, paperwork, working practices and roles in a consistent way around the new way of working.
The changes reduced the amount of work required because call-centre requests were triaged more effectively and efficiently. The administrative burden on staff was reduced which freed up time to dedicate to service users and contact-to-referral times were reduced through streamlined process.
The local team have a sustainable model of practice in place to deliver more independent outcomes, in less time, with less effort and with better evidence of the impact achieved.
“The relationships they’ve developed with my team as well as the structure and analytical rigour they’ve brought have delivered improved ways of working that better serve our customers, providers and colleagues. They have helped me set up my team for long-term success.”
Director of Commissioning – Wiltshire Council