As the dust settles on the pandemic, we explode some of the myths about the winners and losers in the Residential Conveyancing market. PDF Test
In the first of four short guides we provide an overview of the key processes that drive excellence in customer service. Please click at the
Our founding Director, Bill Guthrie caught up with Amy Bell from Teal Compliance to talk about how legal firms are meeting changing customer expectations and
Payroll inflation is taking its toll The legal sector is enjoying a period of expansion and a greater demand for services has led to a
“It is no longer enough to be expert at the practice of law, we must also be expert at the business of law” CCO, UK
In May 2022, Josh MacAlister released the Independent Review of Children’s Social Care, a wide-ranging review commissioned by the government designed to answer the following
If the conference presentations, media articles and tech budgets of the UK’s leading service providers are to be believed then the age of digital-by-default, consumer
Ten months after the Whiplash Reforms went live, we have seen three sets of data issued by the MoJ but still little insight into how
Q&A Logic only leads to conclusions, it’s emotion that leads to action Question: Thanks for your series Glenesk…I run a data analytics team for a
From insight to action Analytics and insight are only as valuable as the results they help unlock The trickiest part of driving evidence-based change is
Creating the insight you need The 5 quick tests that will tell you whether your technology team is using data that can add value If
Measuring the right things Know what drives value in your business “What is your organisation trying to achieve?” It’s a simple question but when we
Getting the best value from data analytics What’s the one change that would have the biggest impact on your business? Data analytics Is your organisation
3 important topics not discussed at conferences The consumer law conference season has just ended, providing great insight on the state of the market and
Will your transformation effort succeed? There are 5 questions you can ask yourself to understand whether your transformation programmes will succeed. If your change fails
Sharing our findings with the LSCP Yesterday two of our team, Bill and Emma, went to present our latest research on customer reviews in the
Published in Modern Law Read our latest article in Modern Law below or download it here. To read the full report the article is based
Published in Legal Futures and The Professionals It’s fantastic to see our recent Customer Service Report be picked up by Legal Futures and The Professionals,
Charles Layfield appointed as Senior Advisor Glenesk are happy to announce Charles Layfield as our newest Senior Advisor! Charles qualified as a solicitor in 1999
Customer Service Review 2021 Welcome to our 2021 Customer Service Review of UK consumer law! If, like us you are curious to understand the progress
The evidence on reducing our reliance on bed based care For those seeking to reduce their reliance on Adult Care in Residential settings, here’s our
What next for Adult Social Care? Social Care has just faced its toughest ever test and while the months ahead will be different they look
Why accurate reporting on Care Home deaths matters COVID deaths look like they are being under-reported. Our analysis shows that COVID deaths in Care Homes
The Impact of COVID-19 on Businesses How bad is it really? We reviewed ONS findings of what 6,171 businesses are saying about the impact of
The impact of COVID on the workforce and regional economic output The impact on the Workforce and Local Economic Output will be felt more acutely
COVID-19 Analysis Confirmed number of COVID-19 cases across England To give an understanding of how quickly COVID-19 is spreading, we analysed the relative change in
The Glenesk guide to working at home Humans love habits. Reduced social interactions present people with a number of challenges, but setting yourself up to
Make the most of Teams With most of the country moving to home-working, businesses are exploring ways to improve connectedness and collaboration in their teams
How do we grasp a nettle like integrated care? We need more than Patient/Customer centred design I spoke to a despondent NHS Programme manager recently
Evidence on trial: Why doesn’t evidence always lead to change? If you’re like me, you love evidence. The challenge is knowing how to turn evidence
7 Steps to Successful Development Effective development is one of the foundation stones of a great business. Get it right and it drives great, consistent
